Refund And Cancellation Policy

Webby Sdn Bhd are committed to delivering high-quality custom software solutions and cloud usage services that meet your business needs. If you are not entirely satisfied with our services, we are here to assist you with our refund policy.

Eligibility for Refunds:

1. Defective Software:

   • If the software delivered is defective or does not function as per the agreed specifications, please notify us within 15 days of delivery. We will assess the issue and, if verified, process a refund or offer a resolution.

2. Non-Delivery of Services:

   • If we fail to deliver the software or services within the agreed timeline and have not provided adequate updates or justifications, you are eligible for a full refund.

3. Order Cancellation:

   • If you wish to cancel a project before the commencement of development, a full refund will be provided. For cancellations after the project has started, a partial refund may be issued based on the work completed up to the cancellation date.

Cloud Usage Billing:

1. Billing Errors:

   • If there are any billing errors related to your cloud usage, please contact us within 30 days of the billing date. We will investigate and, if an error is found, a refund or adjustment will be made to correct the billing issue.

2. Overcharges:

   • In the case of overcharges on your cloud usage billing, a refund will be issued for the overcharged amount upon verification.

3. Service Interruptions:

   • If there are significant interruptions or downtime in your cloud services that are attributable to Webby Sdn Bhd, you may be eligible for a partial refund or credit towards future usage, subject to our service level agreement (SLA).

Non-Refundable Situations:

1. Change of Scope:

   • Refunds are not provided for changes in project scope after the initial agreement unless additional work has not commenced or been billed yet.

2. Client Delays:

   • Delays caused by the client, such as late provision of necessary information or feedback, are not eligible for refunds.

3. Completed Milestones:

   • Refunds are not applicable for services or milestones that have been completed and approved by the client.

Process for Refunds:

1. Initiating a Refund:

   • To initiate a refund, please contact our support team at [email protected] with your project details, issues encountered, and any supporting evidence.

2. Evaluation:

   • Upon receiving your request, our team will evaluate the issue and determine the eligibility for a refund. You will be informed of the evaluation results within 7 business days.

3. Refund Approval:

   • If your refund is approved, we will process the refund to your credit card or original method of payment. The processing time may vary depending on your card issuer's policies.

Partial Refunds:

1. Completed Work:

   • If the project is partially completed, a partial refund may be issued based on the proportion of work completed relative to the total project scope.

2. Project Stages:

   • For projects billed in stages or milestones, refunds will be considered only for the most recent stage, provided it has not been fully delivered or approved.

Contact Us:

If you have any questions about our refund policy or need assistance with your refund, please contact our customer service team at [email protected] or call us at 011-6283 4786.

Webby Sdn Bhd Your satisfaction is our priority.